Perform the following commitments of service to each and every member at all times:
- Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake.
- Keep a smile in my voice as well as on my face.
- Answer the telephone by the third ring.
- Call people by name and thank them.
- Give people my full and undivided attention; focus on the person face to face and on the telephone.
- Take responsibility for solving the individual's problem instead of referring it to someone else.
- Deliver on commitments of action(s) to be taken, so excuses won't be necessary.
- Follow through on necessary action(s) to be sure the problem is solved.
- Know that what's important is not only who or what created the problem but how the problem can be corrected.
- Protect confidential information.
- Other duties as assigned.
REQUIREMENTS OF THE POSITION:
- Bachelor’s degree in accounting.
- Certified Public Accounting (C.P.A) designation preferred.
- Five to eight years similar or related experience in public accounting or financial services.
- Detailed knowledge of Financial Accounting Standards Board (FASB) and Generally Accepted Accounting Principles (GAAP).
- Excellent communication and organizational skills.
- Pleasant outgoing personality.
- Ability to perform under pressure.
- Knowledge of all laws and regulations regarding this position.
- Excellent analytical skills.
- Ability to sell.
- Team player.
- Knowledge of credit union operations.
- Computer knowledge.
- Decision making skills.
PHYSICAL REQUIREMENTS:
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PHYSICAL ACTIVITIES:
The following physical activities will be required on a day-to-day basis: climbing, stooping, crouching, reaching, walking, pulling, fingering, feeling, hearing, balancing, kneeling, crawling, standing, pushing, lifting, grasping, talking, repetitive motions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions if they are otherwise qualified.
VISUAL/PERCEPTION ACTIVITY:
Administrative, Clerical, Data Entry operators, Inspection, (work at distances close to the eyes).
WORKING CONDITIONS:
None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
HUMAN RELATION SKILLS NEEDED:
The ability to communicate effectively with members, staff, and contacts outside of the credit union in a polite, courteous timely, accurate and efficient manner. Patience in dealing with a difficult member.
INTERNAL TRAINING REQUIREMENTS:
Please refer to the job description course list located on the AscentraCore Ascending to Excellence web page for the internal training requirements for this position.
ANNUAL TRAINING REQUIREMENTS:
Compliance and Regulatory (BSA, OFAC, etc.) Security Awareness Training
Diversity, Ethics, Sexual Harassment, and Sensitivity