May 22, 2025
Member Service Representative (MSR) Supervisor
Member Service Representative (MSR) Supervisor
Midland Credit Union – Urbandale, IA
Midland Credit Union is looking for a positive, energetic, and team-oriented individual to join us as a Member Service Representative (MSR/Teller) Supervisor. If you’re passionate about leadership, service excellence, and creating a welcoming environment for both members and staff, we’d love to meet you.
Position Summary:
As the MSR Supervisor, you will lead, coach, and support our front-line staff to ensure exceptional member service and operational efficiency. You’ll provide daily guidance, assist with complex transactions and member concerns, and help drive the sales and service culture in line with our credit union’s mission and values.
Key Responsibilities:
- Supervise, mentor, and motivate MSRs to meet performance goals and uphold service standards.
- Provide training and ongoing support to ensure staff success.
- Assist with member interactions, resolving disputes and answering escalated questions.
- Perform transaction overrides, approve exceptions, and assist with balancing discrepancies.
- Promote a positive team environment and ensure daily operations run smoothly.
Qualifications:
- 2–5 years of supervisory experience, preferably in a financial or customer service setting.
- Strong leadership skills with the ability to inspire and develop others.
- Professional demeanor, positive attitude, and excellent communication skills.
- Dependable, detail-oriented, and proactive in problem-solving.
Job Type: Full-time
Pay: $20.00 – $24.00 per hour
Expected Hours: 40 hours per week (Monday – Friday, 8-hour shifts)
Benefits Include:
- 401(k) with employer matching
- Health, dental, and vision insurance
- Health savings account (HSA)
- Life insurance
- Paid time off (PTO)
- Employee assistance program (EAP)
Location:
Must be able to commute to our Urbandale, IA branch (50322).
To apply, please email Aubrey Spencer, Retail Service Manager.