Journey Credit Union CEO Celebrates 30 Years of Service

DES MOINES - As they say, many things change, and many stay the same.

When starting as a teller in 1990, the dividend rate on a share account was about 5% and the average vehicle loan rate was around 10%.  The credit union had about 7 million dollars in assets, one location, and six employees.  Now we have grown to 70 million dollars in assets, two locations, and seventeen employees. 

Sharing Memorable Moments:

-On Fridays, in the 1990’s, there would be a constant line of members in the lobby and in the drive up waiting to cash paychecks, apply for loans, and do weekly banking.  Now, many   members use direct deposit and our other electronic services.  So, we do not see as many members in line as we did in years past.

-In 1993, we merged with the IBEW #347 Electrical Credit Union. It was quite an interesting endeavor.  The Electrician’s Credit Union operated with a pen and paper bookkeeping system.  Inputting their member info into our computer system was quite the feat.  Adding their members changed the complexity of our credit union and enabled us to offer products and services to many more people. 

-In 1994, we opened our SE 14th St location.  Having another office allowed us to better serve our members and provided room for growth.  Members also enjoyed the convenience of having another location in Des Moines.

-A few years later we upgraded our charter to a community credit union, allowing us to serve all of Polk and surrounding counties.  By being a community credit union more people had access to affordable, local, member-focused financial services. 

The biggest changes during my tenure at JCU have been driven by technology.  Technological advancements allow members to be more self-sufficient when interacting with their accounts.  Electronic services also expand our ability to provide financial services to members around the clock.

As much as things seem to change, our core values stay the same.  Our Lenders, Executives, and Board of Directors are from our community and work hard to improve the finances of our members while maintaining a solid foundation for the credit union.

Since our credit union decisions are still made locally, we can better connect with our members.  We really know our members and work hard to help them with any financial situation they are experiencing.  

Through it all, the best part of being at the credit union for 30 years is hearing member stories and how we have helped so many people.  It is an honor to be part of their stories.  It has been a wonderful 30 years.  I look forward to watching the credit union continue to grow while serving our members and community. 

Thank you all for being part of my credit union journey.

-Rachel

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