Branch Manager
Peoples Credit Union - Fort Dodge


Job Location:  Peoples Credit Union

              1717 5th Avenue South, Fort Dodge, IA 50501

Reports to:       CEO/President

Role:  This position supports the daily operation of the office by providing leadership, training, coaching and supervision to all branch staff. This position will require business development skills, community involvement and networking abilities to grow and expand the branch and the credit union.  


  • Coordinate office staff activities to ensure maximum efficiency
  • Evaluate and manage staff performance to include coaching, counseling and discipline
  • Assist in the recruitment and selection of office staff
  • Organize orientation and training of new staff members
  • Coordinate schedules and set staff goals and objectives
  • Oversee adherence to office policies and procedures by all staff
  • Implement procedural and policy changes as directed by supervisor
  • Monitor office supplies inventory and notify appropriate staff for re-ordering
  • Ensure security, integrity and confidentiality of members’ data
  • Train and assist in handling of member inquiries and complaints
  • Go the “extra mile” to build trust, satisfaction and member loyalty
  • Manage internal staff relations by fostering a positive, safe, and secure working environment
  • Develop and maintain community relationships


  • Excellent communication and interpersonal skills
  • Delegation of authority and responsibility
  • Judgment, decision making and problem solving
  • Performance management, supervision, teamwork and collaboration
  • Integrity, adaptability, attention to detail
  • Knowledge of accounting, data and administrative management practices (preferred)
  • Previous credit union knowledge (preferred)
  • Bilingual (preferred)

Benefits:          Salary Position

  • 401(k) with Company Match                                        
  • Dental / Health / Vision
  • Disability / Life Insurance
  • Paid Time Off / Parental Leave

Schedule:         Full-Time

  • Monday to Friday, rotating Saturdays
  • May require working from home remotely if lobby is closed for non-holiday reasons

Contact:           Jordan Hensley / / 515-832-6346

We are an Equal Opportunity Employer

Jordan Hensley

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