Member Service Representative
Serve Credit Union - Des Moines

Title: Member Service Representative

Serve Credit Union – Des Moines


Member Service Representative:

This position will deliver an exceptional member experience by serving as a trusted financial partner to our members and their families. The position provides account information by phone and in person on a full range of credit union products and services. The successful candidate will deliver professional, knowledgeable and exceptional member service through all delivery channels. 

Key Responsibilities:

This position is responsible for the safe and accurate handling of member deposits, withdrawals, advances, loan payments and other product and service transactions.  This position takes care in delivering an exceptional member experience every time by assisting members promptly, accurately and efficiently whether in person, on-line, or on the phone.   In addition, this position will be responsible for opening new membership accounts and the day to day management of our credit and debit card portfolio including handling fraud cases, compromised cards, ordering/closing cards and maintaining up to date system data to ensure accuracy.

Education and Experience:

  • High school diploma or equivalent required
  • Self-Starter
  • Strong math and logic skills
  • Excellent communication skills
  • Problem solver -ability to resolve and assist member complaints as they occur
  • Detail oriented
  • Ability to multi-task
  • Familiarity with industry’s rules and regulations

About Us:

Serve Credit Union is a growing $70 million financial cooperative with 2 locations in the Des Moines Metro area.  We serve over 5,000 members including Public Safety Professionals within the State of Iowa as well as Federal, State, County, City and School Employees and their families in 8 Central Iowa counties.  We offer a full benefits package and competitive salary.

If interested in joining our team and making a difference in the financial lives of the members we serve, please send your resume and cover letter to:

Serve Credit Union Branch Manager

Or email Attention: Brad DeHeer 515-243-2677

Brad DeHeer

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